Refund policy

Refund Policy

Last Updated: August 12, 2026

At Jullex Towing, we aim to provide reliable, professional, and transparent towing and roadside assistance services. This Refund Policy explains when refunds may be available for services booked or paid for through our website or directly with our company.

1. Service Cancellation

You may cancel a service request before a towing operator has been dispatched.

If the service is cancelled after an operator has been dispatched or has arrived at the service location, a dispatch, cancellation, or service fee may apply.

2. Refunds for Services

Because towing and roadside assistance involve dispatching personnel and equipment, payments for services that have already been completed are generally non-refundable.

If you believe you were charged incorrectly or were charged for a service that was not provided, please contact us so we can review the situation.

3. Duplicate or Incorrect Charges

If you believe you have been charged twice or charged an incorrect amount, please contact us as soon as possible.

After reviewing the transaction, we may issue a refund for verified duplicate or incorrect charges.

4. Failed or Cancelled Services

If we are unable to provide the requested service due to circumstances within our control and you have already made a payment, we may provide a full or partial refund, depending on the circumstances.

No refund is guaranteed for delays or service interruptions caused by circumstances outside our reasonable control, such as severe weather, road closures, accidents, or other emergencies.

5. Refund Processing

Approved refunds will generally be returned using the original payment method.

Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.

6. How to Request a Refund

To request a refund or report a billing issue, please contact us with:

  • Your name
  • Phone number or email address
  • Service date
  • Vehicle information
  • Payment or invoice details
  • Reason for the refund request

We will review your request and respond as soon as reasonably possible.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.